Refund Policy
At Therapy24Hours, we are committed to providing accessible, affordable, and compassionate mental health support. We want every user to feel confident in their decision to seek help through our platform.
To ensure clarity and fairness, please read our refund policy carefully:
Eligibility for Refunds
- A refund request is only valid if the user attends their first session within 24 hours of booking or registration.
- The refund request must be made during or immediately after the first session.
- Refunds will not be granted after the first session has ended, or if more than 24 hours have passed since registration/booking without attending the first session.
Non-Refundable Cases
- No refund will be provided if the user does not attend their first session within 24 hours of registration/booking.
- No refund will be provided for any sessions after the first session.
- Refunds are not applicable for unused days, partial plans, or after continued use of our unlimited emotional support services.
How to Request a Refund
If you meet the above eligibility criteria, you may request a refund by contacting our support team during your first session or immediately afterward via:
- Email: contact@therapy24hours.com
- Call Support: +91 6284606851
Processing Time
Approved refunds will be processed within 2–5 business days, and the amount will be credited back to your original payment method.
Our Commitment
We are here to support you, and while our refund policy is designed to be clear and fair, our priority is always your emotional well-being. If you have any concerns or challenges, we encourage you to reach out to us so we can help you in the best possible way.
