At Therapy24Hours, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website and services. By using our platform, you agree to the terms described below.

1. Information We Collect

We collect the following types of information to provide our services effectively:

• Personal Information: When you sign up for our platform, we may collect personal information such as your name, email address, phone number, and payment information.

• Health Information: To provide mental health support, we may collect information related to your emotional well-being, which is shared voluntarily by you during sessions.

• Session Data: We collect data related to your sessions, such as the duration and type of communication (audio/video), as well as any notes taken during your interactions.

• Device and Usage Data: We may automatically collect data about your device, IP address, browser type, and how you interact with our platform.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our mental health services.

• To personalize your experience on our platform.

• To communicate with you about your sessions, updates, and offers.

• To process payments and manage billing.

• To ensure the safety and security of our platform and users.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal and health information:

• Encryption: All sensitive data, including health and payment information, is encrypted.

• Secure Servers: Your data is stored on secure servers with restricted access.

• Confidentiality: All communications between you and our mental health advocates are kept private and confidential.

4. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal and health information we hold about you.

• Correction: You can update or correct any incorrect or incomplete information.

• Deletion: You can request the deletion of your account and personal data, subject to legal requirements.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information only in the following cases:

• With Service Providers: To help us provide our services (e.g., payment processors, hosting services).

• For Legal Compliance: If required by law or to protect the safety of our platform.

• With Your Consent: We may share your information if you explicitly request or consent to it.

6. Cookies

We use cookies to improve user experience, analyze usage patterns, and enhance site functionality. You can control cookie settings through your browser.

7. Children’s Privacy

Our platform is intended for users 18 years and older. We do not knowingly collect information from children under the age of 18. If we learn that we have inadvertently collected such information, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review this page regularly.